Your Privacy Is Our Responsibility

1. Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify you. This includes your name, address, email, phone number, financial information, transaction history, and device-related data.

This Policy applies to all registered and unregistered visitors who use our platform from Bangladesh. You must be 21 years of age or older.

• Registered members — those who maintain an active account on viptk.
• Visitors — those who browse our site without logging in.
• Transacting users — those who conduct financial activity via bKash, Nagad, Rocket, or bank transfer.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide during account registration, login, and use of our services. This includes:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address and national ID information (for verification when required).
• Payment method details — bKash, Nagad, Rocket, or bank account information.
• Contact information provided via support chat or email.

2.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

• IP address and geographic location (at country level).
• Browser type, operating system, and device information.
• Site access times, page visit history, and session duration.
• Information collected through cookies and similar tracking technologies.
• Gaming history, bet placements, and transaction records.

2.3 Information Received from Third Parties

We may receive limited information relating to identity and financial transaction verification from payment processors (bKash, Nagad, Rocket, bank) and identity verification services.

3. Purpose of Data Use

viptk uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide games, betting, and other platform features.
• Financial transaction processing: To complete deposit and withdrawal requests.
• Age and identity verification: To confirm users are 21+ and to prevent fraud.
• Customer support: To provide assistance via 24/7 live chat and email support.
• Security and fraud prevention: To detect and stop unlawful activity.
• Responsible gaming: To identify unusual playing patterns and provide necessary support.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyse user experience and improve service quality.

We never sell or rent your personal information to third parties for marketing purposes.

4. Data Storage and Security

4.1 Security Measures

viptk applies industry-standard security measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between you and our servers secure. We maintain the following security layers:

• End-to-end encryption: on all data transmissions.
• Secure password hashing: using industry-standard algorithms.
• Regular security audits and vulnerability testing.
• Restricted staff access: only authorised personnel can access sensitive information.
• Firewall and intrusion detection systems.

4.2 Data Retention Period

We retain your personal information for as long as it is necessary to provide services or to meet legal obligations. Even after an account is closed, information may be kept for a defined period for the following reasons:

• Financial transaction records — for the period required by applicable law.
• Information required for dispute resolution and legal claims.
• Responsible gaming related records — in cases of self-exclusion or limit-setting.

5. Data Disclosure and Third Parties

viptk does not sell your personal information to any third party. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, bank), game software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, etc.), and technology service providers may receive limited information to perform their specific services. All such partners are contractually bound to uphold our privacy standards.

5.2 Legal Requirements

We may be required to disclose your information to relevant authorities in order to comply with court orders, government directives, or applicable law.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases you will be notified in advance and this Privacy Policy will remain in effect.

6. Cookie Policy

viptk uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Ensure core site functionality — login sessions, security tokens.
• Functional cookies: Remember your preferences and settings — language, theme.
• Analytics cookies: To understand user behaviour — which pages are visited most.
• Performance cookies: To monitor site speed and responsiveness.

You can manage cookies by changing your browser settings. However, disabling certain essential cookies may cause parts of the site to not function properly.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will provide the information within a reasonable time.

7.2 Right to Correct Information

If your information contains any errors or is incomplete, you can request a correction. We will make the necessary corrections subject to verification.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing transactions.

7.4 Right to Object to Processing

For marketing communications, you can object and unsubscribe at any time. Let us know via live chat or email.

7.5 Right to Data Portability

You can request your personal information in a structured, machine-readable format.

To exercise these rights, contact us at: [email protected]

8. Protection of Children and Minors

viptk strictly provides services to users aged 21 and above. We do not knowingly collect personal information from minors. If we learn that a minor is using our platform, that account will be closed immediately and the relevant information will be deleted.

If a guardian suspects their child is using our site, please contact us.

9. International Data Transfers

Our servers and infrastructure may be located in various locations. Even if your information is transferred outside Bangladesh, we ensure it is protected to the same standards described in this Policy. We enter into data protection agreements with all our international partners.

10. Changes to This Policy

viptk reserves the right to update or modify this Privacy Policy at any time. For significant changes, we will:

• Display a prominent notice on our website.
• Notify registered users via email.
• Update the "Last Updated" date at the top of this page.

Your continued use of the platform after a revised policy is published constitutes your acceptance of the new policy.

11. Responsible Gaming and Data Protection

viptk is committed to responsible gaming. By analysing your playing patterns, we can identify problematic behaviour and provide necessary support. Information collected for this purpose is used solely for your protection and is not shared with third parties.

If you are experiencing issues related to gaming, visit our Responsible Gaming page or contact us via 24/7 live chat.

12. Dispute Resolution

For any dispute or complaint relating to this Privacy Policy, please contact us directly in the first instance. We will endeavour to resolve your complaint within a reasonable time. If a direct resolution is not reached, applicable legal procedures may be followed.

This Policy and all related matters will be governed by applicable laws of Bangladesh.